Terms of Service

Effective date: 20 October 2026

Khulasa (Roman Urdu)

Business Website Rs 14,999 fixed (Online Store Rs 24,999). Aadhi raqam Raast se shuru mein, baqi draft approve karne ke baad, live se pehle. Koi chhupi fees nahi. Deposit aur zaroori content milne ke 72 ghante mein draft milega, warna Rs 1,500 kam. Draft aap ke demo wale design par hoga, aur 2 rounds tabdeeli free. Domain aap ke naam hoga, aur us ka transfer code kabhi nahi roka jata; poori payment ke baad site ki copy bhi free milti hai. Hamari ghalti free theek karte hain, jab tak site hamare paas hai. Doosre saal se Rs 6,999/saal; qeemat badalni ho to 60 din pehle batayenge. Renewal na ho to 14 din baad site band ho jati hai, lekin domain expire hone se pehle aap ko zaroor batayenge. Care plan Rs 1,499/mahina optional hai: mahina guzarne ke baad bill, jab chahein band. Payment sirf us Raast ID par karein jo +92 314 9181300 se bheji jaye. Sales ki guarantee nahi. Masla ho to WhatsApp ya email karein: 2 working din mein jawab. Adalat ya consumer court jane ke aap ke huqooq barqarar rehte hain.

1. Who we are and how you accept

WebPakka is the trading name of Abid Ali, a sole proprietor registered with FBR as an individual taxpayer (NTN shared on request), Phase 8, Bahria Town, Rawalpindi, Pakistan ("we", "us"). These terms, our Refund Policy and our Privacy Policy are the agreement between us and your business ("you").

Accepting. Before you pay a deposit, we send you the links to these terms and our Refund Policy in the chat. Paying the deposit after that means you accept them for your project.
Chat agreements. A written quote or arrangement we make in the chat for your project in particular, such as an extra-work quote or a new date, is also part of the agreement. If it differs from these terms, it wins.
Who can agree. You must be 18 or older and allowed to act for your business.
Days. "Working days" are Monday to Saturday, except federal public holidays. "Days" on its own means calendar days.

2. The packages

Before you pay, we send a free demo in the chat. It uses sample items, works for 7 days and is not your final website.

Business Website, Rs 14,999 fixed:

Up to 5 pages, built for phones, for up to 20 products or services.
A WhatsApp order or booking button on every item. It opens a chat with your orders WhatsApp number, with the item name filled in.
A Google Maps embed and Google Business Profile setup. Google verifies Business Profiles itself, by video, postcard or phone, and that can take days.
A standard-price domain (.pk or .com), registered in your name, plus hosting and SSL, free for year 1. Premium-priced names are quoted separately.
A draft within 72 hours of your start time (section 4), or Rs 1,500 off.
2 revision rounds (section 5).
A free simple text logo if you have none.

Online Store, Rs 24,999 fixed: everything above, for up to 40 products in categories, with a WhatsApp cart that sends the whole order to you in one message.

The quoted price is the total: there are no setup, handover or hidden fees. A tax change applies only to projects whose deposit is paid after it.

3. Payment

Deposit: Rs 7,500 (Store: Rs 12,500), by Raast, before work starts.
Balance: Rs 7,499 (Store: Rs 12,499), after you approve the draft and before go-live.
Where to pay. Pay only to the Raast ID and account title sent from our business WhatsApp, +92 314 9181300. We never ask you to pay anyone else. If someone does, it is not us.
Confirmation. We confirm a payment only once it reaches our bank, usually within 1 to 2 hours between 10am and 10pm. Then we send you a numbered receipt.
Part payments. Work needs the full deposit. If you pay only part of it, we hold that money and refund it whenever you ask.
No penalties. There are no late fees and no interest. If you pay twice or pay too much, we refund the extra in full.
"Paid in full" means the whole package price (deposit and balance). It never includes renewals or the care plan.

4. Your content and your start time

What holds up your start time. Only these essentials:

your business name, as it should appear;
your items and prices;
the photos you want used (if you have none, tell us);
your address or area, and your timings (if you have no public address, tell us);
your orders WhatsApp number;
your confirmation that you own, or may use, the logo and photos you send.

What does not hold it up:

Logo and social links. If you have no logo, we make a text logo. If you have no social links, we leave them out. Just tell us.
Domain details. Your domain choice, and the details of the domain's legal owner (registrant), are needed before go-live, not before the draft.

If something is missing. Within 1 working day of each content message, we tell you which essential is still missing or unusable. If we don't, your essentials count as complete from that message.

Your start time is the later of these two moments:

your full deposit reached our bank (or you sent us its proof, if that was later);
your last essential reached us.

If you agree, we can start with less; your start time is then the moment you agreed. We send you a "work started" message with your start time and the time your draft is due. The 72 hours, and the 10 working days in our Refund Policy (point 3), count from your start time even if our message is late.

How the clock runs:

72 hours means clock hours, every day counted: nights, Sundays and holidays included.
Changes after you start. Content you send or change after your start time goes into your first revision round. It joins that round's list and does not cost an extra round. If you want it in the first draft instead, tell us; the 72 hours and the 10 working days then restart from your change.
When we need an answer. If we cannot build without an answer from you (for example, a price list we cannot read), we ask in the chat and say the clock is paused. The 72 hours and the 10 working days restart from where they stopped when you reply.
Events outside our control pause the 72-hour clock while they last: a government internet or mobile shutdown in Rawalpindi/Islamabad or nationwide, a national grid failure (not normal loadshedding), a flood, or serious illness of the owner. We tell you in the chat when the clock pauses and when it restarts. These events never pause the 10-working-day refund right.
Your city. A government shutdown in your city pauses your own 30-day time limits (sections 4 and 5) while it lasts.

Your responsibilities. You confirm that your prices and details are correct. We may refuse content that is illegal, misleading or copied without permission (section 9).

If your essentials never arrive:

If your essentials are still incomplete 30 days after your deposit reached us, we pause the project and tell you.
Send the rest within 90 days of your deposit to continue at the same price.
If they have still not arrived after 90 days, and we have tried to reach you at least twice (section 10), we close the project and refund your deposit without being asked (Refund Policy, point 2).

5. Your draft and revisions

The design. Your draft uses the same design (template) as your demo. Before your start time, you can ask for another of our templates, free. After the draft, a different template is extra work (section 8).

The review link. Your draft comes as a review link that Google does not index.

It is for your review only. Until you have paid in full, you may not publish, copy or share it as your website.
If you use it as your website without paying, the balance becomes due.
When a project closes without going live, we switch the link off.

A draft "matches the package" when it has all of these:

all the content you sent, within the package limits;
your business name, items, prices, phone, address and timings exactly as you sent them;
a working WhatsApp button on every item, going to your orders number (for the Online Store, a working cart);
your Maps location, if you gave one;
no sample items, placeholder text or another business's content;
pages that work on a normal phone: no sideways scrolling, text readable without zooming, and no text, button or photo cut off or overlapping;
the same design as your demo, unless you chose another before your start time.

Colours, wording and style are not on this list; your revision rounds are for those.

If the draft does not match:

Tell us what does not match, any time before go-live.
We fix it within 3 working days. Fixing it never uses up a round.
If it is not fixed within 5 working days of your message, or still does not match after our second fix, you can cancel for a full refund (Refund Policy, point 5).

Revision rounds:

How many. You get 2.
How a round works. Send your list of changes. We reply "Round 1 started" (or "Round 2 started"), and anything you add before that reply joins the same round. We deliver each round within 2 working days.
What a round covers. Text, prices, photos, colours, item order and small layout details within the design.
New content. Replacing more than half of your items or pages with new ones counts as new content. It is quoted as extra work.
More changes after your 2 rounds are extra work (section 8), always quoted before we start.
Unused rounds end at go-live, and the draft message reminds you of this. After go-live, small changes are covered by the care plan. Our own mistakes are always fixed free (section 6).

Paying the balance. Please pay within 30 days of your draft or your latest revision round, whichever is later, unless we agree a new date in the chat.

If the project stalls after a draft. We close the project when all of these are true:

30 days have passed since your draft or your latest revision round;
you have not paid the balance or sent new changes in that time;
we have tried to reach you at least twice (section 10).

When we close it:

The draft is not published, and the link is switched off.
If the draft matched the package: we keep the deposit (minus the Rs 1,500 if we missed the 72 hours), and you owe nothing more.
If it did not match: we refund the deposit in full.
Reopening. Within 90 days of closing, you can reopen at the same price by paying the balance. We then finish your remaining rounds and go live.

6. Go-live, mistakes, your domain and your files

Go-live. We go live after verifying your balance, normally within 1 working day.

Domain registration. We register your domain at go-live, unless you asked us in writing to register it earlier. PKNIC can take longer for .pk; we tell you in the chat while we wait.
If it takes too long. If your site is not live within 5 working days of your balance reaching us, you can choose to wait, or to take back everything you paid minus the registrar fee if your domain is already registered (the domain stays yours). Time PKNIC takes to register a .pk domain does not count.

Our mistakes. Defects in what we built are fixed free for as long as we host your website. These are not our defects, but we help fix them free:

problems caused by WhatsApp, Google, Cloudflare, PKNIC or another registrar, or a bank;
changes made by you or someone else.

Your domain. You are the domain's legal owner (registrant), and we are the technical contact. We can also use a domain you already own. We never hold your domain hostage: its transfer code is never held back for any unpaid amount.

What we hand over. Ask at any time while we host your site, or within 90 days after the service ends. We send these within 5 working days, free:

the content you sent us (logo, photos, text, price lists), whether or not you have paid in full;
your domain's transfer code or registrar access;
our removal as manager of your Google Business Profile (you stay its owner);
once you have paid in full, a copy of your website files to host anywhere.

Some limits apply:

Registrar locks. Registrar rules can block a move to another registrar for 60 days after registration or after a change of contact details, and PKNIC has its own process for .pk. We give you the code, and the move completes when the registrar allows it.
Online Store cart. The WhatsApp cart runs on our system. In your copy, each product gets its own WhatsApp order button instead.

Who owns what:

You own your content and the text logo we made.
Once you have paid in full, you may use, change and host your website copy for your own business, with no time limit.
Our templates and system stay ours. Your copy comes with a free, permanent licence to use the template code in it for your own business (not to resell).
We show your site in our marketing only with your written consent.

7. Renewal and care plan

Renewal, from year 2:

Price. Rs 6,999 a year for domain, hosting and SSL, for either package. If you use your own domain, the renewal is the same Rs 6,999 for hosting and SSL, and you renew the domain yourself.
Invoice. We send it 14 days before the due date.
Price changes. We can change the renewal price only from a renewal date at least 60 days after we tell you. You can leave instead, with your domain and files.

If the renewal is unpaid by the due date:

You get 14 days' grace.
After that, your site shows a neutral "temporarily unavailable" page that never mentions payment. We keep your files for 90 more days.
Before your domain expires, we tell you and offer two choices: keep only the domain, for its registrar fee (about Rs 3,000 a year for .com), or take its transfer code. We never let your domain lapse without telling you first.
If you sent STOP, we still reach you by call, SMS or email about invoices, and before suspending anything (section 10).

Care plan (optional), Rs 1,499 a month:

Updates. Up to 3 small updates a month, sent on WhatsApp (text, prices, photos, a few items). Each is done within 2 working days. Unused updates do not carry over. Larger work is extra work (section 8).
Checks. Your site is in our regular backups, and we check every month that it is working.
Billing. You pay after each month, not before: each bill pays for the month that ends on its due date. The first bill comes one month after you start.
Missed updates. If you asked for an in-scope update at least 2 working days before the month ended and we did not complete it, that month's bill is waived (or refunded, if you already paid).
Late payment. If a bill is unpaid for 7 days, updates pause. Your site stays live.
Cancelling. Cancel any time by messaging us on WhatsApp (for example "care band") or by email. No more bills are sent. For the month you are in, you pay only if we made an update for you in it.

8. Extra work

Anything outside the package is quoted in the chat as a total price before we start, currently at Rs 2,000 an hour, and paid in advance. We never charge more than the quote without your agreement. Examples: more pages or items, new features, logo design, photography, long copywriting, payment gateways, logins, booking systems other than WhatsApp, blogs, apps, SEO and ads.

9. Acceptable use

What we refuse. We do not build or host anything illegal in Pakistan, such as counterfeit goods (including "replica" or "master copy" branded products), fraud, gambling, adult content or hate speech. We also refuse sites that use someone else's trademark or copyright without permission, or that impersonate others.
Refused before your start time. Your deposit comes back in full.
Unusable content after your start time. You can replace it. If you cannot, we close the project and refund half your deposit (Refund Policy, point 3).
Copying claims. If someone claims your content is copied without permission, we tell you and give you 3 days to show you may use it or to replace it. We remove only the disputed item, unless the content is clearly illegal or the law requires faster or wider removal.
A live site that breaks these rules. We tell you why and give you 3 days to fix it, unless the content is clearly illegal or the law requires us to act at once. If we must suspend a live site for breaking these rules, no refund is due, but we still hand over your domain and files.

10. Messages, notices and orders

Orders. Orders placed through your site's WhatsApp buttons or cart are between you and your customer. We take no commission.
Service and marketing messages. Service messages about your project are part of the service: receipts, the "work started" message, your draft, reminders and invoices. Marketing messages need your separate consent.
STOP. STOP stops every WhatsApp message we start, service messages included, until you send START. Your due dates still apply. While STOP is on, we send project notices by call or SMS to your number, or by email if you gave us one, and a notice sent that way counts. You can still ask for any receipt.
"Tried to reach you at least twice" means two messages or calls, on different days, by WhatsApp, call, SMS or email.
Privacy. Our Privacy Policy explains how we handle your information.

11. Limits

We do not promise sales, orders, visitors or Google rankings.
We are not responsible for outages or changes at WhatsApp, Meta, Google, Cloudflare, PKNIC and other registrars, or banks. We still help you get back online.
You are responsible for the content you give us.
Liability cap. Our total liability for any claim is limited to what you paid us for the service the claim is about, and does not cover lost sales or profits.
What the cap never covers. It does not apply to fraud, gross negligence or wilful misconduct. Nothing in these terms removes rights the law gives you.

12. If we stop the service

We give at least 30 days' notice.
We hand over your domain access and your files, with the template licence in section 6.
We refund the unused full months of any renewal or care plan you have paid.
If your project is not live yet, we refund everything you paid (Refund Policy, point 13).

13. Problems and disputes

Talk to us first. Tell us on WhatsApp or by email. We reply within 2 working days and aim to solve the problem within 14 days. A complaint you send us on WhatsApp or by email counts as written notice to us.
If we cannot agree. Either of us may go to the courts at Rawalpindi. You may instead take your complaint to a consumer court or any other forum the law allows.
Talking to us first never takes away a legal remedy.
Pakistani law governs these terms.

14. Changes to these terms

Which version applies. The version on this page on the day you pay your deposit applies to your project. We keep every earlier version and send you the one that applies to you if you ask.
Renewals and the care plan. A change applies only from your next due date that is at least 30 days after we tell you (60 days for a price change, section 7). You can cancel before then.
Changes in your favour apply straight away.

Contact us

WebPakka (sole proprietorship of Abid Ali)
Phase 8, Bahria Town, Rawalpindi
WhatsApp: +92 314 9181300
Email: help@webpakka.com

FBR-registered individual taxpayer · NTN shared on request